At Joy, we want to make your life as easy as possible. This is why you can accept/decline referrals you receive directly in the emails we send you.
For clinical safety reasons, we require referrals to be responded to within two weeks, otherwise they will be declined. If you do not respond to your referrals expediently, you’ll get nudges from Joy. By responding to the referral in the email you receive, the referrer gets notified as to whether you have accepted/declined the referral and your response triggers the nudges from us to stop.
For more information about how to respond to your referrals in the emails you receive from Joy, please watch the video guide.