Great news! Clients can now respond to emails and texts. This page will help you to understand how this feature works.
First, you will need to type up an email or text you would like to send
Select the box at the bottom of the page to allow replies
Hit send
Once a client responds, you will be notified.
To view their response, click on the notification. This will take you to the patient’s ‘Client record’ tab.
On the left-hand side, we can see an event stating that the client has responded
On the right-hand side, you are able to view the response from the client. To view the previous messages in the conversation, select ‘view conversation’.